We at Coup have a legal obligation, as a vehicle owner, to check that each driver has a valid driver's license. To comply with this law, we must also do everything reasonably possible to regularly ensure that the driver's license presented belongs to the actual driver of the eScooter.
From the date you receive the notification from us that you need to revalidate your license, you have 2 weeks until your account is temporarily blocked. As soon as as you have a convenient 5 minutes, you can revalidate your details in our app, and your account will automatically be unblocked when the process is complete.
You will need your ID (passport or identity card) and your driver's license.
This occasionally happens if your license is damaged in some way, is not the original copy, your appearance has changed since the photo on your ID was taken, or the names on your ID and driver's license do not match. In this case, we invite you to email us at email@example.com and we can arrange a time when it's convenient for you to come to our office and one of our team will be able to validate your documents manually.
After the scheduled revalidation date, or license expiry date (whichever is sooner), your account will be temporarily blocked until you do revalidate. See answers above.
Yes, if there is no other block reason (e.g. unpaid invoice).
We only accept EU driver's licenses. The following conditions also apply: