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How about extra fees?

In Berlin:
  • Deductible in case of damage or theft of the COUP scooter caused by the customer (max.): 350 €
  • Service trip caused by the customer: 50 €
  • Re-parking of an illegally parked COUP scooter: 50 €
  • Return of a COUP scooter in the business area (also in case of empty batteries): 150 €
  • Passing on of third-party invoices due to customer negligence (towing operation, etc.): according to 3rd party invoice
  • Helmet loss due to customer's fault: 150 €
  • Driving without completed and valid contract incl. the handover of a COUP scooter or customer login data to unauthorized persons:  250 €
  • Repair of the COUP scooter as a result of violations of the obligations of the customer from General Terms and Conditions §8: 50 €
  • Special cleaning after extraordinary soiling caused by customer: 50 €
  • Battery loss or destruction by manipulation (per battery): 1.000 €
  • Inadmissible foreign trips: 250 €
In Paris:
  • Damage without third-party responsibility or theft of scooter: 300 € for repair fees (if necessary) + 150 € for handling fees + up to 350 € for the damage
  • Abandoning of scooter during rental period: 300 € for repair fees
  • Returning scooter outside of business area (e.g. a private location inaccessible to the public): 300 € for repair fees + immediate suspension or termination of account
  • Returning scooter outside the business area: 300 € for repair fees
  • Flat battery outside the business area: 300 € for repair fees
  • Loss or damage to property:
    • Helmet: 200 €
    • Yellow safety vest: 10 €
    • Battery: 1,000 € per battery
  • Non-compliance with assistance procedure provided under general terms and conditions: 300 € for repair fees if necessary + immediate suspension or termination of account
  • Omission or inaccuracy of information provided by the customer: Invoicing of customer for costs incurred by COUP + immediate termination of account
  • Parking violation or excessive speed: 15 € handling fee + forwarding of ticket to client
  • Behavior that contravenes article 7.4 or is outlined in article 7.5: 200 € handling fee + fee in case of accident + immediate termination of the account. In the event of an accident for which the customer is responsible and that causes bodily injury to another passenger, the customer will be charged a penalty of 5,000 €. In the case of damage caused by an unregistered driver, a penalty of 5,000 € will be applied.
  • Removal of scooter (impoundment): 300 € for repair fees + 15 € handling fee + invoicing of the fined amount to the customer
  • Scooter cleaning fee: 50 €
  • Other fees (towing, etc.): Invoicing of customer for costs incurred by COUP
  • Non-payment: Late fees (ECB's refinancing rate plus 10 percentage points) + collection fees of 40 € + an increase of 20% on the penalty clause amount + immediate suspension and/or termination of the account
 

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