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How about extra fees?

In Berlin:
  • Deductible in case of accident or damage to the vehicle: Max 150 €
  • Handling of traffic incidents: € 10
  • Processing of crimes relevant to criminal law: 150 €
  • Driving without confirmed and valid rental contract (including the lease of the vehicle to unauthorized persons / transfer of customer's login data.): 250 €
  • Repairs of the vehicle due to violations of the customer's obligations under ToS section 8: Min 50 €.
  • Service approach for customer fault: 50 €
  • Extra costs due to customer fault (towing, etc.): per bill
  • Relocation of an illegally parked COUP vehicle: 50 €
  • Special cleaning: 50 €
  • Loss of helmet: 150 €
  • Battery loss or destruction by manipulation (per battery): 1000 €
  • Unauthorized trips abroad: 250 €
  • Return of the vehicle to the business area: 300 €
In Paris:
  • Damage without third-party responsibility or theft of scooter: 300 € for repair fees (if necessary) + 150 € for handling fees + up to 350 € for the damage
  • Abandoning of scooter during rental period: 300 € for repair fees
  • Returning scooter outside of business area (e.g. a private location inaccessible to the public): 300 € for repair fees + immediate suspension or termination of account
  • Returning scooter outside the business area: 300 € for repair fees
  • Flat battery outside the business area: 300 € for repair fees
  • Loss or damage to property:
    • Helmet: 200 €
    • Yellow safety vest: 10 €
    • Battery: 1,000 € per battery
  • Non-compliance with assistance procedure provided under general terms and conditions: 300 € for repair fees if necessary + immediate suspension or termination of account
  • Omission or inaccuracy of information provided by the customer: Invoicing of customer for costs incurred by COUP + immediate termination of account
  • Parking violation or excessive speed: 15 € handling fee + forwarding of ticket to client
  • Behavior that contravenes article 7.4 or is outlined in article 7.5: 200 € handling fee + fee in case of accident + immediate termination of the account. In the event of an accident for which the customer is responsible and that causes bodily injury to another passenger, the customer will be charged a penalty of 5,000 €. In the case of damage caused by an unregistered driver, a penalty of 5,000 € will be applied.
  • Removal of scooter (impoundment): 300 € for repair fees + 15 € handling fee + invoicing of the fined amount to the customer
  • Scooter cleaning fee: 50 €
  • Other fees (towing, etc.): Invoicing of customer for costs incurred by COUP
  • Non-payment: Late fees (ECB's refinancing rate plus 10 percentage points) + collection fees of 40 € + an increase of 20% on the penalty clause amount + immediate suspension and/or termination of the account
 

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