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How do the minutes packages work?

The minutes packages introduced by COUP offer a reduced per-minute price, with no minimum rental time of  minutes.

Our offer for you:

 

100 Minutes = 19,90 € ; 20 ct for every minute or part thereof

200 Minutes = 37,90 € ; 19 ct for every minute or part thereof

500 Minutes = 89,90 € ; 18 ct for every minute or part thereof

 

How can you book the packages in the app?

You will find the minutes packages in the sidebar on the left, under the heading “Minutes Packages”. You can purchase them here at any time before reserving an escooter. The ride will be invoiced immediately after completion of the ride and not as per usual per month end. After each booking, you will receive a separate invoice for the booking via email.

 

In which order will freerides, minutes packages and regular per-minute prices be used?

Freerides, minutes packages and regular per-minute pricing will be invoiced in the following order: Freerides are always consumed first, followed by the prepaid minutes packages with the oldest purchase date. If there is no valid freeride or prepaid minutes credit remaining, invoicing will occur via the local per-minute price. This also applies if the respective minutes package is used up during a booking, with the user automatically reverting to the local per-minute price. Only one freeride can be user per booking.

 

Is the minimum rental time of 10 minutes dropped when using a minutes package?

Yes, when using one of the minutes packages, the minimum rental time of 10 minutes does not apply and user rides are billed precisely per minute used. This also applies if the respective minutes package is used up during a booking.

 

Can remaining credit from a minutes package be used in combination with the 24-hour flat rate?

Yes, a valid minutes package will be credited towards the 120 minutes. With the reduced pricing for the minutes package, the price of the 24-hour flat rate reduces accordingly. If the prepaid package is not sufficient for the complete duration of the 24-hour tariff, the remaining difference will be invoiced according to the local per-minute price.

 

Can the prepaid minutes packages be refunded?
No, the prepaid minutes packages are non-refundable, as they are purchased at a reduced rate in avance.

 

Can the prepaid minutes packages be used in any COUP city?

No. The minutes packages are only valid in the respective city in which they were purchased. Prepaid minutes packages purchased in Berlin are therefore not valid in Paris or Madrid.

 

Do the minutes packages have an expiration date?

In German by law there is a period of limitation of 3 years, in which the minutes packages must be used.  

 

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