How do the minute packages work?

The minutes packages introduced by Coup offer a reduced per-minute price, with no 10 minute minimum rental time.

How much do the minute packages cost?

100 Minutes = 19,90€ ; or 20 ct per minute
200 Minutes = 37,90€ ; or 19 ct per minute
500 Minutes = 89,90€ ; or 18 ct per minute

How can you book the packages in the app?

You will find the minute packages in the sidebar on the left, under the heading “Minute Packages”. You can purchase them here at any time before reserving an eScooter. The ride will be invoiced immediately after completion of the ride and not as per usual per month end. After each booking, you will receive a separate invoice for the booking via email.

In which order will free rides, minutes packages and regular per-minute prices be used?

Free rides, minutes packages and regular per-minute pricing will be invoiced in the following order: Free rides are always consumed first, followed by the prepaid minutes packages with the oldest purchase date. If there is no valid free ride or prepaid minutes credit remaining, invoicing will occur via the local per-minute price. This also applies if the respective minutes package is used up during a booking, with the user automatically reverting to the local per-minute price. Only one free ride can be user per booking.

Does the minimum rental time of 10 minutes apply when using minute packages?

No, when using one of the minute packages, the minimum rental time of 10 minutes does not apply and user rides are billed precisely per minute used. This also applies if the respective minute package is used up during a booking.

Can remaining credit from a minute package be used in combination with the 24-hour flat rate?

Yes, a valid minute package will be credited towards the 120 minutes. With the reduced pricing for the minute package, the price of the 24-hour flat rate reduces accordingly. If the prepaid package is not sufficient for the complete duration of the 24-hour tariff, the remaining difference will be invoiced according to the local per-minute price.

Can the prepaid minute packages be refunded? 

No, the prepaid minute packages are non-refundable, as they are purchased at a reduced rate in advance. 

Can the prepaid minute packages be used in any Coup city?

No. The minute packages are only valid in the respective city in which they were purchased. Prepaid minute packages purchased in Berlin are therefore not valid in Paris or Madrid.

Do the minute packages have an expiration date?

In German by law there is a period of limitation of 3 years, in which the minute packages must be used.


Can't find what you are looking for?

CUSTOMER-SERVICE