What do I do if I cannot reach the Customer Engagement Team?

Our Customer Engagement Team is available to you around the clock.

However, if you cannot reach us, please leave us a voicemail with the following information:

  • Email address of your account
  • Description of the problem
  • License plate and location of the scooter

We will get back to you as soon as possible.

Are you in a hurry and cannot end your rental?

Please place the scooter on the side stand and wait for 5 minutes until it automatically shuts off. Once you find the time, please send us an email with the license plate and location of the scooter to support@joincoup.com


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CUSTOMER-SERVICE