Why did my registration not work?

Something went wrong during your registration?

This might have happened for the following reasons:

1. Driver's license:

Which driver's licenses do we not accept?

  • Damaged or expired documents
  • International driver's licenses
  • Driver's licenses that do not contain latin letters (ex.: Greece, Cyprus)

Do you still own an old grey driver's license? Then you can schedule an appointment via support@joincoup.com for manual validation at our Berlin office.

2. ID card:

Which IDs do we not accept?
  • Damaged or expired documents
  • ID cards that do not contain latin letters (ex.: Greece, Cyprus)
  • Paper ID cards

You got married and now carry a different surname? Please contact our support team and so that we can activate your account.

3. App-related issues:

Did you have to cancel the registration because the app froze? Restarting the app often helps in cases like this.

Otherwise our Customer Engagement Team is available for you via email (support@joincoup.com) or phone (030-56838025).


Can't find what you are looking for?

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