How much is COUP?
What does it cost in Madrid?
Regular minute pricing (without booking a prepaid minute package)1
For the first commenced 6 minutes (minimum rent time) 1,50 €
For every following commenced minute 0,25 €
Prepaid minute packages1,2,3
100 minutes (à 0,23 € for every commenced minute) 22,95 €
200 minutes (à 0,22 € for every commenced minute) 43,95 €
500 minutes (à 0,19 € for every commenced minute) 94,95 €
Flat fee for 24 hours starting with the beginning of the rental4 max. 30 €
Duration of a freeride 6 minutes
1 Prepaid minute packages, free rides and regular minute prices will be used in the following order: Valid free rides will be used first, followed by the prepaid minute package with the earliest expiration date. If no valid free ride or prepaid minute credit is available (anymore), the regular minute price will be charged. This also applies during a commenced rental. Only one free ride per rental can be used.
2 Prepaid minute packages are packages that are paid in advance at a discounted price. They are only valid for the specific COUP city (e.g. Berlin), for which they have been booked for. When a prepaid minute package is fully used, the regular minute price will be charged. Purchased prepaid minute packages are subject to the usual statutory limitation periods. Prepaid minute packages that have not been used at all can be returned within 14 days after the date of purchase.
3 When prepaid minute packages are used, the 6 minutes minimum rent time will not be applied. This also applies, if the corresponding prepaid minute package is fully used during the rental and the subsequent minutes are charged with the regular minute pricing.
4 In case of a continuous rent of one scooter the rate for each 24 hours after beginning of the rental is limited to the price for 120 minutes. When using regular minute pricing that corresponds to a maximum price of 30 € (120 x 0,25 €). However, a valid freeride will be credited towards the 120 minutes flat fee in a way that the price for the 24 hours flat fee will be reduced accordingly due to the non-charging of the freeride duration. Each change of the scooter is considered to be a new rental, so that the calculation regarding the 24 hours rate starts from the beginning again. Therefore, the battery level of the scooter should be observed at the time of rental. Only one freeride per rent can be used.
What extra fees will be charged?
Deductible in case of damage or theft of the COUP scooter caused by the customer (max.) 350,00 €
Service trip caused by the customer 50,00 €
Handling fee for deductible cases 50,00 €
Handling fee for administrative offenses 10,00 €
Handling fee for criminal offenses 150,00 €
Handling fee for reminders in case default in payment 20,00 €
Re-parking of an illegally parked COUP scooter 50,00 €
Return of a COUP scooter in the business area (also in case of empty batteries) 300,00 €
Passing on of third-party invoices due to customer negligence (towing operation, etc.) According to 3rd party invoice.
Impound office paper-work and return of COUP scooter to business area 90,00 €
Helmet loss due to customer's fault 150,00 €
Driving without completed and valid contract incl. the handover of a COUP scooter or customer login data to unauthorized persons 250,00 €
Repair of the COUP scooter as a result of violations of the obligations of the customer from General Terms and Conditions 50,00 €
Special cleaning after extraordinary soiling caused by customer 50,00 €
Battery loss or destruction by manipulation (per battery) 1.000,00 €
Inadmissible foreign trips 250,00 €
Parking the COUP scooter in private parking 150,00 €
Non notification of accident or theft of a COUP scooter to COUP 100,00 €