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How much is COUP?

What does it cost?

For the first commenced 10 minutes (Minimum rent time)

2,80 €

For every following commenced minute

0,28 €

Day flat from 7 am until 7 pm

25 €

Night flat from 7 pm until 7 am

15 €

What extra fees will be charged?

 

Damage without third-party responsibility or theft of scooter

150 € for towing fees (if necessary)
+ 100 € for handling fees
+ up to 350 € for the damage

 

Abandoning of scooter during rental period

200 € for repair fees
 

Returning scooter outside of business area (e.g. a private location inaccessible to the public)

200 € for repair fees
 

Return of the scooter outside of the business area

200 € de dépannage
 

Flat battery outside the business area

200 € for repair fees
 

Re-parking of an illegally parked COUP scooter

50 euros 

Service trip caused by the customer
50 euros

 

Loss or damage to property (Helmet)

200 €
 

Loss or damage to property (Yellow safety vest)

10 €
 

Loss or damage to property (Battery)

1,000 € per battery
 

Non-compliance with assistance procedure provided under general terms and conditions

200 € for repair fees if necessary
+ immediate suspension or termination of account

 

Omission or inaccuracy of information provided by the customer

Invoicing of customer for costs incurred by COUP
+ immediate termination of account

 

Parking violation or excessive speed

15 € handling fee
+ forwarding of ticket to client

 

Behavior that contravenes article 7.4 or is outlined in article 7.5

200 € handling fee
+ fee in case of accident
+ immediate termination of the account.

In the event of an accident for which the customer is responsible and that causes bodily injury to another passenger, the customer will be charged a penalty of 5,000 €. In the case of damage caused by an unregistered driver, a penalty of 5,000 € will be applied.

 

Removal of scooter (impoundment)

invoicing of the impound fine to the customer (official fee on 26.12.2017 : 49 euros)
150 € of towing fees
+ 20 € for keeping the scooter (two days) 

 

Scooter cleaning fee

50 €

Other fees (towing, etc.)

Invoicing of customer for costs incurred by COUP

Non-payment

Late fees (computed on the basis of a rate equal to 3 times the legal interest rate )
+ an increase of 20% of the due amount on the penalty clause
+ immediate suspension and/or termination of the account

 

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