Data Privacy Website (Tübingen)

Updated on 25.05.2018

The following data protection notice explains how your data will be collected and processed when using Coup’s website.


Under data protection law, the entity responsible for the data collection and data processing in this website is:

Coup Mobility GmbH

Friedrichstr. 148

10117 Berlin.

For some of the data processing applications listed below, Coup Mobility GmbH may also share legal responsibility for data protection with our respective cooperation partners. Therefore, you may also exercise some rights directly with the respective cooperation partner. You can find information on this in the respective part of this data protection notice.


In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures on our website.


Technically required data

If you're accessing our website, general information is automatically recorded. This information includes, for example, the log files (server)

Internet Protocol (IP) address of the terminal, from which the online offer is accessed;

Internet address of the website from which the online offer was retrieved origin or referrer URL);

Name of the service provider, through which the online offer is accessed;

Name of the retrieved files or information;

The date and time and duration of the retrieval;

quantity of data transferred;

Operating system and information of the internet browser, including installed add-ons (e.g. Flash Player);

Http Status Code (e.g. "Successful request" or "Requested File Not Found").

This information is technically necessary to properly deliver content from web pages requested by you, as well as to clarify any incidents or security incidents (such as attack attempts) and is mandatory when using the internet.

A storage is basically only for the time of your use of our website. As for log files, their further retention for evidential purposes is required, up to final clarification of the deletion of the respective incident except on a case-by-case basis and can be passed on to investigating authorities.

Anonymous information of this type is used by us for statistical purposes in order to optimize our internet presence and the underlying technology.

The legal basis for the processing of your data for technical purposes is the preservation of our legitimate interest in the usability and protection of our website, Art.6 Paragraph11 of the EU General Data Protection Regulation.


Like many other websites we use "cookies". Cookies are small text files that are stored on your hard disk by a web page server. This automatically gives us certain data, such as IP address, browser used, operating system via your computer and your connection to the Internet. Cookies cannot be used to run programs or deliver viruses to a computer.

On the basis of the information contained in cookies we can facilitate the navigation and the correct display of our web pages. In no case will the data processed by us be passed on to third parties nor a link with personal data will be established without your consent. Of course, you can also view our website without cookies.

Most of the Cookies used by us are "session cookies". You will be automatically deleted after the end of the access to the internet offer. Otherwise, a storage takes place in compliance with applicable data protection regulations - until you contradict the further use of cookies

When you visit our website, you will be asked in a cookie layer pop-up, if you want to allow the cookies that are set on our site or turn off them in the settings. If you decide not to allow the cookies, then an opt-out cookie will be set in your browser. This cookie is used exclusively for the assignment of your opposition.

Please note that for technical reasons, an opt-out cookie can only be used for the browser from which it was set. If you delete cookies or any other browser or another terminal, you will need to use the opt-out again.

The settings do not include cookies that were set by other providers during your visit to third-party websites.

You can also deactivate or delete the use of cookies at any time via the settings of your browser. Please use the help function of your internet browser to find out how you can change these settings.

In addition, the following website offers the possibility to manage and deactivate the use of third-party cookies:

This website is not operated by us, so we are not responsible for the content or availability and do not have any influence on it.

Please note that certain features of our website may not work if you have disabled the use of cookies or if you delete cookies.

The legal basis for the processing of your data by means of cookies is the preservation of our legitimate interest in the better usability and presentation of our website, Art. 6Paragraph11 of the EU General Data Protection Regulation.

Analysis & Advertising Services

When you visit our website, you will be asked in an analysis marketing layer pop-up if you agree to the use of certain analytics & advertising services; i.e. Your data will be collected and processed by these services only if you give us your prior consent.

With the help of the following analysis and advertising services, we would like to follow your behaviour on our website, improve our service and show you interest-based ads.

If you do not give us your consent, then this has no disadvantages for you, in particular, no effect on the use of this website or the Coup services.

Google Analytics


Facebook Custom Audiences Pixel

Note for registered users: Some of the services below allow you to identify yourself by storing data about your behaviour (e.g., click behaviour) along with features that identify you (such as name, date of birth, IP address).

Google Analytics

This website uses Google Analytics (Google Inc.). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address transferred to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports about the website activities and to provide further services associated with the website usage and internet usage to the website operator. The IP address transmitted by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google.

You can prevent the further storage of cookies by a corresponding setting of your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website in full. You can also extend the coverage of the information generated by the cookie on your use of the website (including your IP address) to Google and the processing of these data by Google by you under the following link: Download and install the browser plugin available Google Analytics Opt-out Browser Add-on.


Doubleclick is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. When visiting our website, Doubleclick sets a cookie in your browser. This cookie collects information about your device's click behaviour and technical characteristics and evaluates it through DoubleClick. The collected data will be transmitted to and stored by Google on servers in USA. Based on the data, Doubleclick may show you ads that match the interests shown by you on different websites you visit. You can prevent the collection and analysis of your data for the future by making the appropriate settings on the following page: Link. For more information on the ads controlled by Google, you can visit The Google Privacy Policy can be found under this link.

Facebook Custom Audiences Pixels

Our website uses the pixel version of Facebook Custom Audiences (without the function of the so-called extended comparison) in use. This tool is provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). With the help of the Facebook pixel, technical data regarding your use of our website can be sent to Facebook. If you are registered with Facebook, Facebook can assign the data you sent by means of an automated comparison of hash values and display your interest-based advertising on your homepage. Such advertising can be e.g. special deals on Coup rides. In the Custom Audience Terms of Use, Facebook warrants processing the collected data solely for this promotional purpose in our Custom Audience. For more information on advertising through Facebook and how this can affect you, you can click here. You can object to the data collection through Facebook on our website by clicking here.


If you contact us by e-mail or telephone, we will process the information provided by you for the purpose of processing the request and for possible follow-up questions.

The legal basis for the processing of your data can be in particular: the implementation or initiation of a contract with you (Art.6Paragraph11 b of the EU General Data Protection Regulation) or our legitimate interest in the answer and follow up your request (Art.6Paragraph11 of the EU General Data Protection Regulation).


Subscription to our newsletter

In order to allow us to inform you about the news regarding the Coup app, we need your e-mail address as well as information about your city and your country. With the information about your city and your country, we can check if Coup scooters are already available in your area. Registration for our newsletter is voluntary and requires your prior consent; If you do not subscribe to the newsletter, it will not affect the usability of our website.

In order to verify that an application is actually made by the respective owner of an e-mail address, we use the "double-opt-in" procedure. We will send you a confirmation email to the e-mail address you provided, in which we ask you to accept the newsletter subscription.

To do this we record the following information:

At the time of the subscription to the newsletter

At the time of sending the confirmation e-mail

Content of the confirmation e-mail

At the time of the activation of the confirmation link or archiving of the reply e-mail sending the confirmation e-mail

This data will not be passed on to third parties.

You can revoke the consent for the newsletter dispatch at any time. There is a corresponding link in every newsletter. You can also send us your request via the contact details listed at the end of this document.

Data collection when registering for Coup services

If you would like to register for Coup, we need your personal data and your driving license. We will inform you about this data collection and other data that we collect and process in connection with the use of the Coup services, separately when registering under the local item "Privacy Policy".



Aside from the service providers listed above under "DATA COLLECTION WHEN USING THE Coup WEBSITE" , we have involved order processors for the following processing activities:


Request management

Data storage (cloud)

E-mail services

Postal services/shipping

Ticket management

Your data will only be forwarded to third parties as long as this is permissible or mandatory according to the EU's General Data Protection Law. You can be certain that Coup—for instance, in the event of a request by an investigating body—will have those responsible for data protection at Coup check every request for transferring protected data in advance.

If we transfer data to recipients located outside of the EEC, we will ensure prior to transfer that the recipient has either an appropriate level of data protection (e.g., due to an adequacy decision by the EU Commission for the respective country or an agreement to what is referred to as the EU standard contractual clause of the European Union with the recipient) or your approval of the transfer.


We would like to briefly provide you information on the data protection rights that you can exercise with regard to Coup.

Information and the right to be informed

You have the right to obtain information about your personal data that we have stored. To do so, please send us an e-mail

Right of rectification

Coup may only process relevant data about you. If you—for example, through exercising your right to information—should determine that any data about you is not relevant or has become irrelevant, then we are absolutely obligated to rectify this immediately.

Right to Erasure/ Right to limit processing (right to block)

Coup will only process your data for the purposes listed in this data protection notice. For the time being, we only need this data for as long as you are using our service. After this time is up, we are legally obligated with regard to specific data categories to store your data for a specific period of time. However, because we no longer need your data at this time in order to fulfil the intended purposes listed in this data protection notice, we will limit its processing, meaning we will block it for other purposes.

You can demand that your data be deleted or its processing be limited even while using the Coup service. Deletion is, however, only possible for data that we do not need for performing the contractual relationship with you or for legally mandated archiving purposes or for verification purposes.

Right of objection

Insofar as you have a legal right to objection with regard to the data processing described in this data protection notice, we will inform you of this at the appropriate point. You also have the option to exercise your right of objection conveniently at the appropriate points.

A right of objection against (further) data processing is always available to you when processing on the basis of the legal principle "legitimate interest” and when processing based on agreement.

Right to complain to the regulatory authority:

You have the right to file a complaint with the data protection authorities. To do so, you can for example contact the data protection authority that is responsible for the location of your residence or for your federal state, or you can contact the data protection authority that is responsible for us. That would be the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit).


You can contact the person responsible for data protection at Coup directly via the following e-mail address:


We reserve the right to occasionally adjust parts of this data protection notice that do not require agreement so that they always fulfil the current legal requirements or to implement changes to our services in the data protection notice, such as when introducing new services. The new data protection notice will then apply to your subsequent visit. If there is a change to our services or if the introduction of a new service requires your prior approval, we will inform you of this in a timely manner and request your approval.